Delivery, CANCELLATION and RETURN

DELIVERY

We deliver in UAE everyday except Saturday & Sunday. We deliver by courier service.

DELIVERY/SHIPPING

Upon order receipt, a representative will contact you on the phone number you have provided to schedule delivery.

Delivery time for ordered products: 5 days

DELIVERY CHARGES:
United Arab Emirates Area

Shipping Charge 55 USD everywhere in UAE
Minimum Order: 770 USD
Free shipping from 1100 USD

Food is precious and we need to respect it. Our selection is the fruit of hard work from artisans and small producers, their operations are human-size and they give their best to provide quality. Moreover, we are very lucky to live in a country where food is not lacking but it is not the same case for some very close countries to the United Arab Emirates, where people thrive everyday to feed their children. For those reasons, we DO accept returns ONLY if the product has NOT been opened or damaged.

CANCELLATION
All cancellations must be made at least six (6) hours prior to scheduled delivery time. Cancellations can be made via email. Upon cancellation, an email will be sent to your registered email address to confirm cancellation of order. If you paid with a debit/credit card, the payment will be refunded to your account/card within 15 business days.

RETURN/REFUND
As our products are perishable, all food sales are final. DubaiCaviarShop.Com will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order is delivered. DubaiCaviarShop.Com is not responsible for damage or loss as a result of deliveries being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements explained to you by our caviar chauffeurs and the literature provided with our delivery.
If your order is returned because of an incorrect address provided by you, because of its perishability, we must dispose of the contents and you will not be refunded.
If you have selected express/same day delivery service and the delivery cannot be made because we are not able to reach you on the default contact telephone to schedule delivery and receipt, then the delivery will be rescheduled for another time and/or the following day and the expedited delivery service fee will not be refunded.

For more information, please contact our Customer Service department at +40 751 279 005 between 9:00 – 18:00 GST Sunday – Thursday, excluding nationally recognized holidays in the UAE.